UTME: Candidates with Biometric Issues to Register at JAMB HQ – Spokesperson

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UTME: Candidates with Biometric Issues to Register at JAMB HQ – Spokesperson. The Joint Admissions and Matriculation Board (JAMB) had said that candidates with biometric problems must now report at its head office in Abuja to resolve the issues and write the examinations. This came up as part of new measures to curb cheating in its examinations.


Such candidate, according to the board, will write the examination in any of the board’s accredited centers in Abuja.

Fabian Benjamin, Spokesperson of JAMB, said the board decided to introduce the measures after it discovered that many candidates use the biometric issue as an excuse to cheat.

“Candidates with biometric challenges can only register at JAMB headquarters in Abuja. No other CBT center is allowed to register such candidate.

“They will also sit for their examination at JAMB headquarters in Abuja. We noticed that some candidates will just go to these centers and say they can’t register, then, they begin to ask for a reschedule or a special day,” Benjamin stated.

This year, sale of registration forms for all candidates (UTME/DE) including for those outside Nigeria, will run from January 10 to February 21.

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Benjamin also said that a new measure is also in place for candidates to lodge their complaint to the board’s headquarters directly.

“For ALL complaints on JAMB processes, candidates can create a support ticket at ( with his/her email address registered on the board’s site. The candidate then provides his/her name, phone number and the nature of issues, select a complain area on a dropdown and then summarize the nature of the complaint. He/she may also attach supporting documents (if available), then send,” he said.

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